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Welcome to Yahik, your trusted wholesale supplier for customized promotional products! To ensure a smooth and efficient ordering process, please follow these steps:

1. Browse Our Products: Explore our wide range of customizable promotional items on our website. Whether you need branded pens, mugs, bags, or any other promotional gifts, we have a variety of options to suit your needs.

2. Send an Inquiry: Once you've selected the products you're interested in, please send us an inquiry. Include the following details in your message:

   • Product name and code
   • Quantity required
   • Printing requirements (e.g., logo, text, colors)
   • Delivery location

3. Custom Product Requests: If you have specific products in mind that are not listed on our website, please feel free to send us your requirements. Provide as much detail as possible, including product descriptions, specifications, and any relevant images. We will source the product for you and provide a quote.

4. Receive a Quote: After receiving your inquiry, our team will provide you with a detailed quote. The price will depend on factors such as order quantity, customization requirements, and shipping costs.

5. Confirm Your Order: Review the quote and confirm your order. If there are any adjustments needed, let us know, and we will make the necessary changes.

6. Artwork Approval: For customized products, we will require your artwork. Please provide high-resolution files for the best printing results. Our design team will create a proof for your approval before production begins.

7. Payment Terms:

   • New Customers: Payment in advance is required.
   • Returning Customers: We offer credit terms based on your order history with us. Discuss your options with our sales representative.

8. Shipping and Delivery: We support DDP (Delivered Duty Paid) shipping, ensuring a hassle-free delivery experience. Our team will handle all logistics, including customs clearance and import duties.

9. Production and Delivery Time: Once the order is confirmed and payment is received, production will commence. The production time varies depending on the complexity and quantity of your order. We will keep you updated throughout the process.

10. Receive Your Order: After production is completed, your order will be shipped to the specified address. We will provide tracking information so you can monitor the delivery status.

11. Post-Delivery Support: Our relationship doesn't end with delivery. If you have any questions or issues with your order, our customer service team is here to help.