Return & Refund

At Yahik, our commitment is to enhance customer satisfaction by delivering exceptional services. We believe that each purchase you make should bring joy, and we aim to ensure your experience with us is extraordinary. In the rare instance that you are dissatisfied with any of the products you receive, please take a moment to review our Return & Refund Policy.

Return Period

You have a 14-day window from the date of delivery to contact us with a clear and concise description of the issue encountered with the product.

Returnable Items

We accept returns for items meeting the following criteria:
a) Damaged in transit
b) Incorrect product or part delivered
c) Incorrect material/size supplied in your order

Please avoid returning any products without prior instructions from a member of the Yahik team.

Non-Returnable Items

We cannot process returns for the following:
a) Custom designs as per your request
b) Unmet expectations regarding the outcome
c) Items outside the 14-day warranty timeframe

Shipping Costs

Yahik covers shipping costs for returnable items. Customers are responsible for the shipping costs of non-returnable items.

How to Initiate a Return

Step 1: Send a Return Request to our Customer Service Team at service@yahik.com. Include the following details for faster processing:

Order Number
Item Name
Reasons for Return
Photos of the items

For size-related issues, include photos with visible measurements, and for quality concerns, highlight specific issues in the photos.

Step 2: Our Customer Service Representatives will respond within 24-48 hours with further instructions.

Step 3: Upon approval, ship the package to the designated return address provided by our customer service. Obtain the “Tracking Number” from your Local Post Office and inform our team via email.

Step 4: Upon receiving the package, we will process a refund within 1-2 business days.