When can I expect delivery of my order?
Most Express orders are delivered within 2-3 weeks; economy takes 5-7 weeks or more depending on the distance to your seaport. For urgent orders, we do our best to deliver in time for your requested event date and keep you updated during production. If you have any questions, please email us at the address on the order confirmation. We aim to respond within 10 minutes to all email correspondence.
Are there any extra hidden charges?
No. What you see on the price quotation we send you is what you will pay. This includes product cost with shipping to your country or free delivery to your China & HK agent (excluding any export fees).
Do I have to pay sales tax?
You may need to pay local tax upon shipment to your country. This is unlikely when you select Express delivery because the products are classed as gifts. For economy, you will need to pay tax and clearance fees at your seaport on collection. Contact your local tax office or check www.dutycalculator.com
Do you offer DDP shipping?
Certainly. This enables tax-free purchases for you. DDP air, DDP sea, and DDP train shipping options are available, simplifying your purchasing process.
Can I get my order fast, for a specific event date?
We can meet most event dates if is two weeks or under. Make sure you specify the event date when ordering and we will rush your order at no extra cost. If we can’t meet your deadline, we will notify you within 24 hours and process your refund immediately.
Can I ship with my own FedEx DHL UPS or TNT account number?
No worries! Choose China & HK as your delivery method. Ensure your delivery address matches the shipping account. DHL, FedEx, or UPS won’t deliver to a different address. In most cases (95%), you’ll arrange for the shipping company to pick it up from our office. We’ll share our address and pickup date once your order is ready.
My order arrived and the print quality is unacceptable – what do I do?
You are protected by our guarantees so don’t worry. We have quality checking procedures in place to minimize the chance of products being despatched with poor quality print. However, in the unlikely event that print quality is poor, simply contact your account manager.
